HOW LONG DOES IT TAKE TO SHIP TO MY LOCATION?
The estimated delivery time frames are:
For customers in VIC, approximately 3 - 5 working days;
For customers in NSW, SA, ACT, approximately 4 - 8 working days;
For customers in QLD, NT, WA and TAS, approximately 7 - 10 working days.
Due to the Covid-19 pandemic, there is an update on the courier estimated delivery time as below:
For customers in VIC, approximately 8 - 13 working days;
For customers in NSW, SA, ACT, approximately 10 - 15 working days;
For customers in QLD, NT, WA and TAS, approximately 12 - 19 working days.
NOTE:
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 -2 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee neither.
Due to ongoing COVID restrictions being placed in different states and natural disasters from time to time, delivery time frames can be affected and your patience in these cases is appreciated.
ARAMEX
For items that weigh below 22kg with a lower cost than eParcel, the item will be dispatched with Aramex. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Aramex provides a reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Aramex are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Aramex’s website.
A non- PO Box address is required for Aramex’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
To track the item that is dispatched width Aramex, please visithttp://www.aramex.com.auand use the given tracking number.
ALLIED EXPRESS
Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track your items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
Allied Express requires a consignment note and the postcode of the destination to track the item athttp://alliedexpress.com.au/or call131373for more queries.
TOLL
Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.
Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.
A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.
With the tracking number, you can track the parcel anytime athttps://www.tollgroup.com/tools/mytoll
HUNTER COURIERS
Parcel with weigh over 22kg may be dispatched with Hunter Express. Each parcel will carry a barcoded address label and you.
will be able to track you items through the Hunter Express website. A non- PO Box address is required for Hunter Express’s
delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is
received by our customer service team. If the delivery is missed, the item will be return to the depot. Our customer service
team will inform you of the redelivery if they get the notification from Hunter Express. With the tracking number, you can
track the parcel anytime athttps://www.hunterexpress.com.au/home
AUSTRALIA POST
Items that weigh 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at theAustralia Post’s website.
The below table is for your reference to Australia Post’s expected delivery time.
Sending parcels within the same state
| Service | Posted for delivery | Delivery by (business day after posting) |
| Regular parcel | Within metropolitan areas of capital cities, or within the same city or town or environs | 3-4 days |
| Between a metropolitan area of a capital city and country locations | 3-4 days | |
| Between country locations | 4-5 days |
Sending parcels to other states
| Service | Posted for delivery | Delivery by (business day after posting) |
| Regular parcel | Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide | 3-5 days (between metropolitan areas) |
| Melbourne / Brisbane; Melbourne / Tasmania; | 4-8 days (between metropolitan areas) | |
| To other interstate locations | Please ask at your local |
Please visithttp://auspostcom.au/track/and use the tracking number given to track your item.
Undeliverable Packages
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
Inaccurate address
If there are any address discrepancies with your order the product is returned to us, a customer care team
member will be in touch. A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mailbox for you to pick
up your parcel in your local Post Office. If your item is delivered by Aramex or Allied Express, the arrangement will be made in advance to ensure
your item arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if the parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
